My name is Judy and I work at the Gambling Helpline. We assist people in South Australia with gambling related problems as well as helping people whose lives are being affected by someone else's gambling.
Callers to the service may feel overwhelmed by their situation and a call to the Gambling Helpline can be the first step to resolving the distress and fallout created by problem gambling.
Most people who ring the Helpline are calling for the first time. Some have never discussed their gambling before having been prevented by embarrassment from talking about their problem. Others have tried methods of limiting or stopping their gambling and want to discuss what else they can do. Family members often need to discuss what they are able to do to help their gambling relative and/or limit the damage that is being caused to the family. People often report a great sense of relief by sharing what is happening in their lives.
Staff at the Helpline deal with a variety of gambling related issues on a daily basis. They are trained counsellors whose approach will be to help the person find the solutions that will work for them. This includes introducing them to the range of treatment options available and empowering them to find the service that suits their specific needs whether that be self-help options, face-to-face counselling, voluntary barring, financial counselling or support groups such as Gamblers Anonymous.
As the Helpline is a 24-hour telephone service, callers can make contact from anywhere at a time that suits them. Our counsellors are always available. Callers are encouraged to ring whenever assistance is needed.
* The Gambling Helpline 1800 858 858 is free, confidential and available 24/7. Mobile phone charges may apply (check with your phone provider).